Refund Policies
Vireza.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.
⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in account restrictions.
What Qualifies for Refund, Resend, or Return
1. Order Delays
- USA: Eligible after 45 days
- Brazil: Eligible after 110 days
- Other countries: Up to 100 days depending on shipping method
Please check with your local post office before filing a dispute.
2. Orders Not Received
- No refund if tracking shows "delivered"
- Non-delivery proof required for claims
3. Damaged Products
- Full refund or replacement for major damage
- Partial refund for minor issues
- No refund for packaging damage
- Electronics claims must be within 30 days
4. Incorrect or Missing Items
- Full refund or replacement for wrong items
- Partial refund or resend for missing parts
5. Order Cancellations
- Full refund before processing/shipping
- No cancellation for custom/pre-order items
How to Submit a Dispute
- Provide photos/videos as evidence
- Include complaint screenshots
- Return product if requested
Important Notes & Exceptions
Dispute Deadline
Must be submitted within 7 days of delivery or expected delivery.
Force Majeure
We are not responsible for delays due to uncontrollable events such as natural disasters, customs delays, or global disruptions.
Shipping Restrictions
No disputes for non-trackable shipping methods.
Returns
- Must be approved before sending
- Return within 30 days
- Unauthorized returns will not be accepted
Non-Refundable Cases
- Change of mind
- Wrong item ordered
- Incorrect shipping address
- Customs delays or natural events
Additional Information
- No disputes once order is marked completed
- Returns only accepted at approved locations
- Service-based products are non-refundable
Need Help?
If you're unsure about your eligibility, contact us:
Email: support@vireza.shop